Of course any policy can be changed, but the basics are listed below. Send us an email if you have any questions.
We except PAYPAL and all major credit cards.
The cost for USA shipping is by location, handling cost are $1.50.
All items are carefully packed and sent first class in a bubble envelope. You can combine items, addition costs will be applied only if the weight exceeds 4 oz or the items will not fit in the standard bubble envelope.
Insurance is included in all costs.
All items are shipped through USPS. We only ship to the address linked to PAYPAL or ETSY account. If you wish to have your order shipped to a different address you must contact us. All addresses must be in English.
Orders are shipped within 1-2 business days of receipt of payment.
We ship to the following countries:
All packages are insured to the USA addresses.
All packages to International destinations must have insurance.
All packages over $200 will be shipped Priority mail in a small flat rate box, Your shipping costs will increase and you will be asked to cover them.
All items with jewelry will be shipped priority mail (starting at $28) with insurance. If the insurance is over $200 it needs tracking it has to be shipped Priority Mail Express (minimum charge for this service starts at $44, it is also the fastest and safest shipping) and in some purchases (lapidary supplies) it can be shipped First Class International (starts at $14.25) 1 . All prices are based on weight and destination. Contact us for any questions you may have..
There is a waiting period before you can request a refund. USA addresses is 21 days.
International waiting period is 45 days.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
USA: 100% guarantee. Returns are accepted if your not happy with an item or it has a problem. You must contact us before you return any item. Customer is responsible for return shipping costs unless the problem is our fault. Items must be returned in the original packaging within 3 days of receipt. NO EXCEPTIONS.
International Countries: Returns are only accepted if the item(s) has a problem. Refunds only if it's something caused by us. If the item is returned because it's faulty or not as described, the seller has to pay return postage costs. If an item is allowed to be returned, it must be in the original packaging and returned within 3 days of receipt. NO EXCEPTIONS.
If the package is received damaged you must report it to the delivering mail carrier to see if they accept liability.
We take pride in our craftsmanship so we offer a 30 day period in which an item can be returned for a repair in the unlikely situation there is damage not caused by neglect.
No returns on any item that has been modified with your request.
Etsy is a marketplace and state taxes will probably be charged if you state has requested the marketplace charge tax for any item bought over the internet.
I will reserve any item for a period of 7 days. 20% deposit will be needed. The 20% deposit will be forfeited if items are not purchased on agreed to date.
We are not accepting any custom orders at this time. We no longer make cabochons or jewelry. If you need a special rough preformed slab send us a note, we maybe able to honor your request.
Our pictures are extremely close to the real thing in colors, buyers must have an updated computer to see the same colors as we do. Your item will look better in real life. Pictures are enlarged, approx size is given in the item description and a picture with a US coin is used to show size comparison, a dime is 18 mm, a quarter is 24 mm (25 mm is equal to 1 inch).
●●●PLEASE NOTE●●● WE RESERVE THE RIGHT TO REFUSE OR CANCEL ANY SALE AT OUR DISCRETION.